privacy policy

1. Controller

The controller responsible for the processing of personal data on this website is:

Netz-Werk-Engineering GmbH
Untere Schwärzistrasse 56d
8872 Weesen
Switzerland

Phone: +41 76 548 65 61
Email: info@nw-e.ch

2. General Information

The protection of your personal data is important to us. We process personal data confidentially and in accordance with the applicable data protection regulations, in particular the Swiss Data Protection Act.

This privacy policy informs you about which personal data we collect, what we use it for, to whom we may disclose it, and what rights you have.

Personal data is any information relating to an identified or identifiable natural person. This includes, for example, name, telephone number, email address, IP address, message content, or information that you voluntarily provide to us as part of an inquiry.

3. Processing of personal data when visiting the website

When you visit our website, technical data may be collected automatically. This includes in particular:

IP address
Date and time of access
pages and files accessed
browser used
operating system used
referrer URL
technical information about the device

This data is used to provide the website securely, stably, and correctly, to detect technical problems, to prevent attacks, and to technically evaluate the use of the website.

4. Contact by phone, email, or WhatsApp

If you contact us by phone, email, or WhatsApp, we process the data you provide in order to handle your inquiry, communicate with you, prepare quotes, and process a possible order.

In particular, the following data may be processed:

Name
Telephone number
Email address
Message content
transmitted files, images, drawings, plans, or technical documents
information about your project or request

If you contact us via WhatsApp, communication takes place via the WhatsApp service. In doing so, data may also be processed by WhatsApp or Meta. We have no complete control over which data WhatsApp collects and processes during use. If you do not wish this, you can alternatively contact us by phone or email.

5. Contact form and inquiry function

On our website, you can start an inquiry via a contact form. In doing so, we collect the information that you enter or upload in the form.

This includes in particular:

First name
Last name
Telephone number
Email address
Message
uploaded files
technical information about your project
time of the inquiry
IP address and technical transmission data

Up to ten files can be uploaded via the contact form. These files may include, for example, images, technical drawings, plans, sketches, CAD data, component information, or other project documents.

We use this data exclusively to review your inquiry, assess the scope of services, ask follow-up questions, prepare a quote, and prepare or process a possible order.

Please only upload files that are necessary for your inquiry. Please do not transmit any particularly sensitive personal data or confidential information of third parties unless this is necessary for processing your inquiry.

6. Purpose of data processing

We process personal data in particular for the following purposes:

Provision and operation of the website
Processing of inquiries
Communication with prospects and customers
Preparation of quotes
Review of technical documents and project requirements
Processing of orders
Provision of our services in the areas of 3D scanning, reverse engineering, product development, design, CNC machining, 3D metal printing, anodizing, and coating
Invoicing and accounting
Fulfilment of legal obligations
Security and prevention of misuse
Enforcement or defence of legal claims

7. Disclosure of data to third parties

We only disclose personal data if this is necessary for the provision of our services, there is a legal obligation, you have consented, or there is a legitimate interest.

Disclosure may be made in particular to the following recipients:

Hosting and IT service providers
Email and communication service providers
technical service providers for maintenance and security
subcontractors, suppliers, or production partners, insofar as this is necessary for processing your inquiry or executing an order
trustees, accounting, or tax advisors
authorities or courts, insofar as we are legally obliged to do so

When we use external service providers, we ensure that they protect personal data appropriately and process it only to the extent necessary.

8. Processing of technical documents and uploaded files

As part of inquiries and projects, customers may transmit technical documents, drawings, CAD data, images, component data, specifications, or other files to us.

This data may contain confidential information. We use such documents only to review, process, and carry out the respective inquiry or order.

Disclosure to third parties only takes place if this is necessary for the provision of services, for example for external manufacturing, coating, material procurement, inspection, or technical clarification.

9. Storage and retention

We store personal data only for as long as is necessary for the respective purposes or as long as statutory retention obligations exist.

Inquiries, messages, and uploaded files may be stored for processing the inquiry, preparing quotes, project documentation, and traceability.

Data relating to contracts, invoices, and business correspondence may be stored for longer due to statutory retention obligations.

When personal data is no longer needed and no statutory retention obligations exist, it is deleted or anonymised.

10. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

These include in particular access restrictions, secure transmission channels, technical protective measures, regular maintenance, and careful handling of customer data and project documents.

Despite careful measures, data transmission over the internet may have security vulnerabilities. Completely seamless security cannot be guaranteed.

11. Cookies and similar technologies

Our website may use cookies or similar technologies. Cookies are small files that are stored on your device and enable certain functions of the website.

Technically necessary cookies may be required for the website to function correctly, for example for security, form functions, or language settings.

If analysis, marketing, or tracking technologies are used on the website, we will inform you about this separately and, where necessary, obtain your consent.

12. Data transfer abroad

Personal data may also be transmitted to or processed in countries outside Switzerland, in particular if we use service providers who operate their systems or subcontractors abroad.

Such transmission only takes place if an adequate level of data protection exists or appropriate safeguards have been taken.

When using services such as WhatsApp, data may also be processed by providers abroad.

13. Rights of data subjects

Under applicable data protection law, you have in particular the right:

to request information about the personal data we process
to have incorrect personal data corrected
to request the deletion of personal data
to request the restriction of processing
to object to the processing of personal data
to request the release of certain personal data
to withdraw a given consent with effect for the future

To exercise your rights, you can contact us at info@nw-e.ch .

We may require proof of identity before processing a request, so that personal data is not disclosed to unauthorised persons.

14. No automated individual decisions

We do not use automated individual decisions that produce legal effects concerning you or similarly significantly affect you.

15. Changes to this privacy policy

We may adjust this privacy policy at any time, in particular if we change our data processing or if new legal requirements apply.

The version published on the website at the time applies.

Last updated: June 2026