Terms & Conditions
1. Provider
Netz Werk Engineering GmbH
Untere Schwärzistrasse 56d
8872 Weesen
Switzerland
Phone: 076 548 65 61
Email: info@nw-e.ch
Hereinafter referred to as the Provider.
2. Scope
These General Terms and Conditions apply to all offers, deliveries, and services of Netz Werk Engineering GmbH towards customers, unless otherwise agreed in writing.
The Provider provides services in particular in the areas of 3D scanning, 3D ISO certification, reverse engineering, product development, the constructive building of mechanical components, 3D metal printing processes in stainless steel and aluminium, CNC machining in small and large series, as well as anodizing and coating of various components.
Deviating terms of the customer apply only if they have been expressly confirmed in writing by the Provider.
3. Offers and conclusion of contract
Offers of the Provider are non-binding unless they are expressly designated as binding.
A contract is concluded as soon as the customer accepts an offer in writing, by email, or in another verifiable form, or the Provider begins to perform the service.
Technical specifications, sketches, drawings, tolerances, delivery times, prices, and other information are only binding if they have been expressly confirmed in the offer or in the order confirmation.
4. Scope of services
The specific scope of services results from the respective offer, the order confirmation, or a separate written agreement.
The Provider is entitled to make technically necessary or appropriate adjustments, provided that the agreed purpose of the service is not significantly impaired thereby.
Additional services, changes, rework, special inspections, documentation, material procurement, or express work that have not been expressly agreed may be invoiced separately.
5. Customer's duties to cooperate
The customer undertakes to provide all information, documents, samples, components, CAD data, drawings, specifications, material details, and other requirements necessary for the provision of services completely, correctly, and in good time.
The customer is responsible for ensuring that the documents, components, and data provided do not infringe any third-party rights and may be used for the intended processing.
Delays, additional costs, or quality deviations resulting from incomplete, incorrect, or late information provided by the customer shall be borne by the customer.
6. 3D scanning and digital component capture
In 3D scanning, physical objects are captured digitally. The accuracy of the result depends, among other things, on the condition, material, level of gloss, geometry, accessibility, and nature of the component.
The customer is responsible for providing suitable components. Highly reflective, transparent, damaged, soiled, or hard-to-access objects can affect the measurement result.
Unless expressly agreed otherwise, the Provider does not owe absolute dimensional accuracy, but rather an industry-standard and technically sensible execution in accordance with the agreed purpose.
7. Reverse Engineering
In reverse engineering, existing components are analysed, digitised, reconstructed, or technically reproduced.
The customer confirms that he is entitled to provide the relevant components, samples, drawings, data, or products for reverse engineering and to have them processed.
The Provider accepts no liability for infringements of patents, designs, trademarks, copyrights, trade secrets, or other third-party rights, insofar as these are based on the customer's specifications, data, components, or instructions.
8. Product development and design
For product developments, designs, and mechanical components, the service is provided on the basis of the requirements and technical information supplied by the customer.
Unless expressly agreed, the Provider does not owe any official approval, series release, overall safety inspection, or assessment of suitability for a specific industrial, medical, aviation, automotive, or safety-critical application.
The customer is obliged to have prototypes, designs, and components tested before use, either himself or by suitable specialist bodies.
9. 3D ISO certification and technical evidence
Services in the area of 3D ISO certification, measurement protocols, test reports, or technical evidence are provided in accordance with the scope agreed in the offer.
A certification, confirmation of conformity, or technical release applies only to the specifically tested components, data, measurement points, procedures, and conditions.
Unless expressly agreed in writing, the Provider does not guarantee that a product, component, or process meets all legal, industry-specific, or customer-specific requirements.
10. 3D metal printing, CNC machining, and coating
In 3D metal printing, CNC machining, anodizing, and coating, deviations due to material and process may occur, in particular with regard to surfaces, colours, structures, dimensions, tolerances, layer thicknesses, and machining marks.
Such industry-standard deviations do not constitute a defect, provided that the agreed function or the agreed purpose is not significantly impaired.
The customer is responsible for selecting suitable materials, surfaces, areas of application, and load requirements, insofar as these are not expressly part of the Provider's order.
11. Prices and payment terms
The prices stated in the offer or in the order confirmation apply. All prices are in Swiss francs unless otherwise stated.
Additional services, material costs, external services, express surcharges, shipping costs, special packaging, inspections, or changes may be invoiced separately.
Unless otherwise agreed, invoices are payable within 10 days of the invoice date without deduction.
In the event of late payment, the Provider is entitled to suspend further work, withhold deliveries, and claim reminder fees as well as default interest.
12. Delivery and deadlines
Delivery and execution dates are only binding if they have been expressly confirmed in writing.
Delivery periods are extended appropriately if the customer does not provide the required information, approvals, components, data, or payments in good time, or if unforeseeable events occur.
Partial deliveries and partial services are permitted, provided they are reasonable for the customer.
13. Inspection and acceptance
The customer is obliged to inspect delivered services, components, data, drawings, prototypes, or documentation immediately upon receipt.
Obvious defects must be reported to the Provider in writing within 7 days of receipt. If timely notification is not made, the services are deemed to be approved.
Hidden defects must be reported in writing immediately after their discovery.
14. Warranty
In the case of justified defects, the Provider has the right, at its own discretion, to rectify the defect, deliver a replacement, or grant an appropriate price reduction.
Further claims are excluded as far as legally permissible.
In particular, there is no warranty for defects caused by incorrect information from the customer, unsuitable materials, improper use, subsequent processing, normal wear and tear, external influences, or changes made by third parties.
15. Liability
The Provider is liable only for direct damage caused by intentional or grossly negligent conduct.
Liability for indirect damage, consequential damage, production losses, lost profit, data loss, loss of use, recall costs, or damage arising from the use of components in safety-critical applications is excluded as far as legally permissible.
Liability is limited, as far as legally permissible, to the order value of the affected service.
Mandatory statutory liability remains reserved.
16. Retention of title
Delivered components, products, documents, or data remain the property of the Provider until full payment has been made, insofar as this is legally permissible.
The Provider is entitled to withhold services until full payment has been made.
17. Intellectual property and rights of use
Drawings, designs, CAD data, models, drafts, calculations, concepts, programs, documentation, and other work results remain the property of the Provider, unless otherwise agreed in writing.
After full payment, the customer receives the agreed right of use to the delivered results.
Any transfer, modification, reproduction, or commercial use beyond the agreed purpose is only permitted with the written consent of the Provider.
Data, drawings, models, and documents supplied by the customer remain the property of the customer.
18. Confidentiality
The parties undertake to treat confidential information, technical documents, trade secrets, customer data, prices, drawings, models, and other information not publicly known as confidential.
This obligation continues to apply even after the end of the contractual relationship.
The Provider may pass on confidential information to employees, subcontractors, or external specialists, insofar as this is necessary for the fulfilment of the contract.
19. Subcontractors and external partners
The Provider is entitled to engage suitable subcontractors, suppliers, or external partners to fulfil its services.
Responsibility towards the customer remains with the Provider within the scope of these GTC.
20. Data protection
The Provider processes personal data within the framework of the applicable data protection regulations, in particular for processing inquiries, preparing quotes, processing orders, invoicing, and customer communication.
Further information on the processing of personal data can be found in the separate privacy policy on the website.
21. Force majeure
The Provider is not liable for delays or service failures caused by events outside its control. These include in particular natural events, power outages, supply shortages, failures of machines or IT systems, official measures, pandemics, strikes, or disruptions at suppliers.
22. Changes to the GTC
The Provider may amend these GTC at any time. For ongoing orders, the version valid at the time of conclusion of the contract generally applies, unless otherwise agreed in writing.
23. Severability clause
Should any provision of these GTC be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.
The invalid provision shall be replaced by a legally permissible provision that comes as close as possible to the economic purpose of the original provision.
24. Applicable law and place of jurisdiction
Swiss law applies exclusively.
The place of jurisdiction is, as far as legally permissible, the registered office of the Provider. Mandatory statutory places of jurisdiction remain reserved.
Last updated: June 2026
